MH370: Lessons to Learn

This will probably be the biggest news this year although it's still March. No need for me to elaborate further on what happened on that fateful day, 8th March 2014 as this been covered daily since then. You are probably staying in Timbuktu if you've not heard of this. Dammit, there's even a Wikipedia page on it already.

I refrained from posting anything about this earlier for there are too many unconfirmed, wild rumours pertaining the incident to the flight MH370 and not wanting to join the bandwagons of self-appointed military experts, conspiracy theorists & aircraft investigators. On the cause of the disappearance, you have stories from alien abductions to pilot suicides. On its whereabouts, they even said the plane landed on the moon. Yes, u read me, landed on the moon !!!! And of course, the unrelevant news of the pilots' & passengers' private lives. Don't even mention the incompetencies of the related authorities in handling this crisis. Don't quote me. Irregardless of the outcome of this crisis, there's few lessons to be learned on crisis management, hard knock style by everyone.

LEADERSHIP

(1) Your true leadership character will be revealed during time of crisis. Delegation is one thing but people will be able to read your body language / actions if your are plainly avoiding or not. Ensured to be seen by your stakeholders (in this case your country citizens) during crucial time
(2) Speak if you're required to so. Silence is not golden each time as during time of crisis, people expect to hear voice from the highest authority for comforting reasons etc.
(3) The crisis should be made the main priority & any other unnecessary social appointments such as visits to the market, launching of new store etc should be cancelled or to get representative to attend instead.
(4) Give instructions from the start and get the tasks done immediately.

PUBLIC SPEAKING

(1) Have only ONE single voice (the most 2 people) of who knows what's going on and not having many unrelated people talking on different tunes/directions
(2) Be adaptable to the situation when facing the public and present yourself accordingly. Laugh when u need to and don't, if it doesn't requires you to do so.
(3) Get the concrete facts right before presenting it to the public. Providing assumptions or giving unimportant information will cause more frustrations.
(4) Being protective of your own is understandable but being defensive is the opposite. Know the differences of both and project yourselves accordingly with your words & statements
(5) Your words & tones carry different messages. Enrich your vocabs and brush off your spoken language to ensure you say the right words with the right tone, at the right time
(6) If you don't know what to talk, don't talk. Don't make yourself looked like a bloody fool when u said the wrong stuff at the wrong time

What's my stand up till today? Announcing of the plane "ended" in Indian ocean based on "conclusion from analysis" done is not a convincing answer to give to the families of 239 passengers on board. Specific explanation on how do you make the conclusion and giving concrete evidences are required here. We are facing international medias here and not any half-past-six journalists who will willingly accept all the answers given. It's mentally torturing really. Instinct tells us it has crashed but we don't have the proof up till today to substantiate the claim. This explains exactly, why I didn't give out any condolences or obituary messages till today.

One thing that hurts me individually on how we Malaysians manage this situation of getting the bad publicity from overseas people and medias. And here, we have people wanting to denounce their Malaysian citizenship. As much as we are frustrated on the whole scenario, we must not let our emotions cloud our rational minds and be confused on the differences between government and country. Mark Twain said "Loyalty to the country always, loyalty to the government, when its deserve it". We may be frustrated with the current government incompetencies in dealing with the MH370 crisis but this shouldn't shake our loyalty and love to the country. Everyone around the world may be cursing us like hell now but this does not mean we should be embarrassed to call ourselves Malaysians. Perception by others is created by humans and it can be changed too by you and me. We can't stop others from condemning us, which is why we should reciprocate by educating the unawares. Otherwise, if we, Malaysians don't do it, then who will? Protect our nation if you need to and let Almighty God deals with the uncontrollable factors.